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Monthly Archives: July 2021

Dot Express > The local courier > 2021 > July
A pharmacist giving out a medicines to a client
19Jul

6 good reasons why pharmacies outsource their delivery operation.

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Why most pharmacies choose to outsource deliveries

When a pharmacy starts making deliveries they have different options on how to do so. But it mainly goes down to two options. They can choose to take care of the operation in their own hands and means, or they can outsource the whole delivery stage to a vendor.

Here is why outsourcing is what some of the most successful pharmacies and healthcare facilities choose.

 

1- Medicines don’t require extensive packaging since the prescription is going directly from the pharmacy to the patient’s home. This is the case if they work with a courier that can pick up their products and deliver them the same day. Some sort of package is needed, but you are not required to make extensive packaging for them.

 

2- Medicines can be delivered the next day they’re ordered or in some cases even the same day, as long as the order is placed by a cut-off time specified by the pharmacy. 

 

3- Access lower prices by achieving volume. Generally, when an order is received by the pharmacy, they wait and accumulate as many orders as possible for a similar area in a short period of time. This way they can access lower prices due to their volume. If their volume goes up the prices go down. Of course, the increment would have to be significant and sustained in time.

 

4- Be prepared for growth. When you work with a courier that can meet your demands and grow with you, you are preparing your company for growth. If you work with two or three independent drivers, that may solve your present problems, but will not allow you to grow your business.

 

5- Let your clients know with a window of time the moment when the delivery will happen. This usually helps your clients be prepared and overall creates a better customer experience. For this to be possible, you would need to work with a courier that can provide tracking technology and send automated notifications to your clients through all the stages of the delivery.

 

6-Routing, order registering, dispatching, backups, etc. All these sorts of things take time. So in most cases, it’s just not profitable to invest time, money, and resources in implementing them, while outsourcing them is just better and more suitable for small, medium, and even large companies.

Conclusion

When you think about the future of your pharmacy, can you picture your meds being delivered to your clients all across town?

Then you should really start thinking of developing a relationship with a courier that can help you achieve your goals and overall improve your customer service.

A delivery man walking through the street with a box
12Jul

The importance of same-day delivery

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The importance of same-day delivery

Most of the usual big-name carriers can’t guarantee that your packages are going to be delivered the same day that they are picked up. In fact, most of the time they don´t get to deliver the same day, and they end up taking 2 to 5 days.

This may not seem like a problem for your business, but it is for your customers because when they place an order online, they expect to receive the products they have bought as quickly as possible, and are less likely to tolerate long waiting periods and uncertainty.

Same-day delivery vs conventional delivery.

Companies such as FedEx or UPS may become overwhelmed, resulting in delays, which damages your company’s image. On the other hand, same-day delivery companies can ensure that when a delivery operation is scheduled, packages are picked up and delivered that same day, creating a good impression with your clients, and reducing the stress caused by the uncertainty of not knowing exactly when packages will arrive.

When a driver from Dotexpress picks up a client´s Route they usually don’t have anything else in their vehicles other than the packages of that client. This is something that helps drivers complete their routes with far fewer problems than if they had to be concentrating on two or three different routes from different clients.

If you want your business to claim its slice of the pie and beat all the competition, you’ll need a creative solution. That’s when a third-party same-day delivery service can provide a competitive edge over those using more traditional shipping methods.

How can Dotexpress help your company and your customers?

1- Personalized service: this is definitely not a minor feature, while the big-name carriers and most of the delivery services, in general, cannot adjust to your needs entirely, we can. We can adapt to your business needs as much as you need, because we have far less bureaucracy, and we have made sure that our service is flexible enough to fulfill most of the needs of businesses.

2- True Same-Day Delivery: We pick up and deliver the same day, with no exception and no buts, 100% guaranteed. 

3- We can provide better prices, for a local 10-mile radius from pick-up location deliveries in Miami/Dade and Broward.

4- We provide a premium delivery service; drivers ensure that customers receive their packages in a timely manner, but they are also always in a good mood, looking neat, and prepared to handle any problems they may encounter.

If your company currently sends more than 10 stops per day, and you are using FedEx or a similar courier, let me assure you that there are better ways to do things. Dotexpress is probably one of your best options, but hurry, because we are a small family-owned company, and we are only able to work with a limited number of clients.