When a pharmacy starts making deliveries they have different options on how to do so. But it mainly goes down to two options. They can choose to take care of the operation in their own hands and means, or they can outsource the whole delivery stage to a vendor.

Here is why outsourcing is what some of the most successful pharmacies and healthcare facilities choose.

 

1- Medicines don’t require extensive packaging since the prescription is going directly from the pharmacy to the patient’s home. This is the case if they work with a courier that can pick up their products and deliver them the same day. Some sort of package is needed, but you are not required to make extensive packaging for them.

 

2- Medicines can be delivered the next day they’re ordered or in some cases even the same day, as long as the order is placed by a cut-off time specified by the pharmacy. 

 

3- Access lower prices by achieving volume. Generally, when an order is received by the pharmacy, they wait and accumulate as many orders as possible for a similar area in a short period of time. This way they can access lower prices due to their volume. If their volume goes up the prices go down. Of course, the increment would have to be significant and sustained in time.

 

4- Be prepared for growth. When you work with a courier that can meet your demands and grow with you, you are preparing your company for growth. If you work with two or three independent drivers, that may solve your present problems, but will not allow you to grow your business.

 

5- Let your clients know with a window of time the moment when the delivery will happen. This usually helps your clients be prepared and overall creates a better customer experience. For this to be possible, you would need to work with a courier that can provide tracking technology and send automated notifications to your clients through all the stages of the delivery.

 

6-Routing, order registering, dispatching, backups, etc. All these sorts of things take time. So in most cases, it’s just not profitable to invest time, money, and resources in implementing them, while outsourcing them is just better and more suitable for small, medium, and even large companies.

Conclusion

When you think about the future of your pharmacy, can you picture your meds being delivered to your clients all across town?

Then you should really start thinking of developing a relationship with a courier that can help you achieve your goals and overall improve your customer service.